Support

Need help with Osprey Smart Home? Find answers below or contact us directly.

Frequently Asked Questions

How do I add a new device?

Go to Home → tap the "+" button → choose your connection method (Bluetooth, WiFi, or QR code) → follow the on-screen instructions.

Why can't the app find my device?

Make sure Bluetooth and Location are enabled on your phone. Keep your device in pairing mode and stay within range (about 10 meters).

How do I set up automations?

Go to Scenes → Automation → tap "+" → set your trigger time and days → add device actions → save.

How do I connect Alexa or Google Assistant?

Go to Settings → Voice Assistants → select Alexa or Google Assistant → follow the linking process to connect your account.

How do I delete my account?

Visit our account deletion page or email us at support@ospreytech.io.

Email: support@ospreytech.io

Response time: Within 48 hours

Developer: Osprey Technology